Frequently Asked Questions

Check-out from our hotel is at 11:00am Pacific Time.

Our guaranteed check-in time is 4:00pm. However, we are happy to note your early arrival on your reservation and our housekeeping team will try their best to accommodate this request.

Regular check-out time is 11:00 am. We are happy to note your request of a late check-out on your reservation and on the morning of departure, our housekeeping team will confirm if we have availability. We also offer complimentary secure luggage storage if you want to spend more time downtown after check-out.

We accept up to 2 dogs per room, all sizes welcome! Each four-legged guest will receive creature comforts such as a dog bed, water bowl, and food dish. A Cleaning Fee of $40 plus tax per night up to 3 nights will be added to the bill to ensure the room receives a deep clean upon departure.

Please note that for hygienic reasons, cats, birds, reptiles, ferrets, etc. are not accepted.

As we are a small boutique hotel, we do not have dedicated pet-free rooms, however after each pet stay, rooms are deep cleaned to remove pet hair and dander. We are happy to find a room for you that has been pet-free for minimum 30 days. Please let our Reservations team know prior to your arrival.

Children 12 years of age and under stay free with parents with existing bedding. A cot may be added to some room types at an additional charge, check with reservations for availability.

The Magnolia Hotel and Spa does not have pool facilities. We do have 24-hour fitness centre, available to all guests staying at the hotel. The fitness centre can be accessed with your key card.

Cancellation policies vary depending on the rate or package booked. If you need to cancel or modify your reservation, please call our Guest Services team at 1-877-624-6654.

If the reservation was made through a third-party website, including Expedia, Hotels.com, Booking.com, Hotwire etc., the cancellation will need to be processed through them directly.

If your stay includes a dining credit, it can be applied towards any food or drinks at The Courtney Room, in-room dining, or minibar items. You are welcome to use it throughout your stay on multiple items, it does not have to be used all at once. Please see our Specials page for current package offerings.

If you booked directly with the hotel, most rates include complimentary continental breakfast in our restaurant, The Courtney Room. All registered guests, including children, are eligible to receive continental breakfast. Please note that some negotiated rates do not include breakfast, check with reservations if you have questions.

Continental breakfast is served in our restaurant, The Courtney Room, from 7am – 11am and cannot ordered through room service.

If you prefer one of the hot breakfast options, you may use the continental breakfast as a credit, please check with your server.

If the reservation is made through a third-party website, breakfast is not included but is available for purchase from the à la carte breakfast menu. Feel free to call our Reservations team with any questions – 1-877-624-6654.

Although we don’t have any inter-connecting rooms, our Superior Room with 2 Queens and the Signature Corner room with a King bed can be connected with an exterior door to create a private hallway. We have limited availability for these rooms so please verify availability with our team at the time of booking.

If you would like rooms to be assigned close together or on the same floor, please let our team know prior to arrival so we can do our best to accommodate.

We do not offer one or two-bedroom suites. As we are a small boutique hotel, all of our 64 guestrooms are beautifully laid out in an open-plan format ranging in size from 300 – 400 ft2 with our corner rooms offering the most space.

For a full list of our room categories, please visit the Rooms page.

We offer 2 accessible rooms that feature one queen bed with lowered amenities and contact points for wheelchair accessibility. The bathrooms have a grab bar by the toilet and in the shower. Large showers are roll-in and offer hand-held shower wand.

If you would prefer one of our other room types, we are happy to provide any of the following complimentary: shower chair, toilet seat riser, and grip mats.

A valid credit card with matching government issue I.D. in the name of the reservation is required to reserve and at check-in.

If you are making the reservation on behalf of someone else, please contact our guest services team for a copy of our third-party credit card authorization form prior to the guest’s arrival.

Upon check-out, your stay can be paid for with credit, cash, or debit.

Depending on your financial institution, the initial authorization we take at check-in may appear on your credit card statement as a charge. The authorization includes a nightly incidentals hold, which if unused will be released once the final payment is processed.

If you have any questions regarding your bill, please contact our Guest Services team at 1-877-624-6654.

Upon check-out you can pay for your stay with a Visa Debit, but a credit card is required for check-in.

We are unable to accept e-Transfers.

The total taxes applied to each hotel room night is 17.1%. Below is a full breakdown:

Room PST (8%) – Provincial Sales Tax – tax for short term accommodations
Room GST (5%) – Goods and Services Tax
MRDT (3.1%) – Municipal and Regional District Tax
DMF (1%) – Destination Marketing Fee – any hotels within the City Centre are subject to this tax, which is used to enhance tourism marketing & community initiatives.

We offer valet parking with unlimited in and out privileges, currently $40 per night including tax and subject to change. Valet parking garage is underground and has a height restriction of 6’5” and cannot accommodate over-height vehicles.

If you would prefer to self-park, we recommend the Broughton Street Parkade under the Greater Victoria Public Library. This public parkade is a short 5-minute walk from the hotel. Parking is available for $14.50 during the day and is free between 6 PM – 9 AM and all-day Sundays; pricing is subject to change without notice.

Alternatively, limited street parking is also available near and around the hotel. Please note that the spots have time limits during the day but are free from 6 PM – 9 AM every night and on statutory holidays; city parking policies are subject to change without notice.

If you choose to park off-site, you are welcome to use our hotel loading zone to unload luggage and check-in.

We do have several electric vehicle charging stations available in our underground parkade for any electric car type, including Tesla. The regular valet charge will apply. Please kindly let us know before your arrival that you have an electric vehicle so that our valet team can plan for your arrival accordingly.

Unfortunately, we do not offer a hotel shuttle service. Currently, the only transportation options from the airport are by taxi or by rental car; the YYJ Airport Shuttle is not currently running due to COVID-19. Taxis are always readily available outside of the airport and generally cost about $60 one way depending on the time of day and traffic.

Yes, we offer complimentary secure bicycle storage for guests. The room is staff-only access. Our valet team will be happy to tag and store your bike upon arrival.

Yes, we do! We offer complimentary use of our cruiser and electric bicycles on a first-come, first-serve basis. We will provide you with a sanitized helmet, and bike lock that can fit up to 2 bikes. Ask us about curated bike trails to get you started!

We do not use a hiring manager, we do not recruit using WhatsApp and we have been made aware of fake Facebook pages pretending to represent the hotel. These are all fraudulent and it is important that you do not provide any personal information, if you have any questions please contact the hotel at 1-877-624-6654. Please note that the Magnolia Hotel & Spa is not currently recruiting outside of Canada. For current job opportunities, please review our Careers page.

The Magnolia Hotel & Spa works with Hawksworth Communications for our Public Relations and stay inquires. For more information on the hotel, or to connect regarding a media stay, please contact Marisa Cuglietta at marisa@hawksworth.ca

The Magnolia Hotel & Spa was built in 1997 and opened in October of 1998. It was designed to fit into Victoria’s old town district, and the building was the proud winner of the Victoria Real Estate Board’s 1999 Commercial Building Award for Excellence.

While the Magnolia was built in 1997 from the bottom up, the history of the site goes back to the early 1900s. The hotel’s site is a combination of the new hotel building at 623 Courtney and the building at 625 Courtney St, erected in 1912; the original brick wall from 1912 makes up a part of Spa Magnolia.

The businesses that have occupied our space have varied over the years, and ranged from book publishers, car rentals, a paving company, and even a banjo shop! The longest business on-site was the Pro Patrica Branch of the Royal Canadian Legion from 1926 – 1990.