Travel & Renovation Information
Renovations January through March 2022
We are continuing to improve and invest to ensure we are offering you the best in boutique luxury and personalized service! Bathroom renovations on floors 4 & 5 will begin January 4, 2022 and should be complete by late March.
During this time
- Floors 4 & 5 will be out of service; no guests will be on these floors.
- All work will be done during the day, Monday to Friday, to ensure quiet evenings and weekends for our guests.
- Removal of the existing bathroom fixtures will take place from January 10 to 20, 2022.
The wellbeing of our guests and associates is of paramount importance. Please follow the advice of local health authorities.
Public Health Order
Organized gatherings such as weddings, parties and celebrations are not allowed.
Indoor events at venues are permitted based on:
- All participants have a seat
- Seating permitted to a maximum of 50% capacity, excluding event staff
- Maximum 6 people per table
- There is an organizer, access is controlled
- All participants can provide proof of vaccination to the organizer upon arrival
- Mingling is not permitted at this time
Restaurants, cafes and pubs can have a maximum of 6 people at each table, there must be physical distancing or barriers between tables, and people can not mingle between tables.
Bars and nightclubs are closed.
Proof of vaccination required in BC
B.C. Public Healthy Authority announced that as of September 13, 2021 proof of vaccination is required to attend the following (with some exceptions):
- Indoor ticketed sporting events
- Indoor concerts, theatre, dance and symphony events
- Licensed restaurants and restaurants that offer table service (indoor and patio dining)
– NOTE: Food courts, fast food restaurants, cafeterias, drive-through and grab and go establishments are not included in this.
- Pubs, bars and lounges (indoor and patio dining)
- Nightclubs, casinos and movie theatres
- Gyms, exercise facilities/studios, pools and recreation facilities.
– NOTE: Unmanned services including pools, change rooms, saunas, steam rooms and fitness centres are excluded.
- Businesses offering indoor group exercise
- Indoor adult group and team sports for people 22 years old or older
- Indoor organized events with 50 or more people. For example: Wedding receptions, organized parties, conferences and workshops
- Indoor organized group recreational classes and activities like pottery, art and choir
Masks are mandatory in place for all indoor spaces.
The province of BC announced that effective August 25, 2021 masks are required in all indoor public settings. Guests must wear a mask when moving through hotel and restaurant public spaces, and can remove their masks once they enter their room or are seated at their table.
August 9, 2021 – American citizens and permanent residents of the United States who meet specific criteria may enter Canada for discretionary travel, see details here.
B.C. Provincial Public Health Update June 30, 2021
The province of B.C. announced that Step 3 of their 4 step plan begins July 1, and we are pleased to be able to welcome all Canadian residents travelling for business or pleasure. Visit gov.bc.ca to find out more about B.C.’s 4 step re-opening plan.
The Courtney Room is open for indoor dining for breakfast, happy hour, and dinner. Please note that table size may be restricted and guests may not be permitted to mingle between tables.
Masks are required throughout the spa, COVID-19 protocols here
Our COVID-19 safety protocols are updated periodically, please review updated information just prior to your arrival.
What To Expect When You Arrive
- Masks are mandatory indoors.
- During your stay, please maintain a safe social distance between yourself and other guests.
- Our front doors are locked overnight; please ring the doorbell for assistance. We will lock and unlock the door for you and clean all touchpoints as people come and go.
- Check-in and check-out are virtually touchless.
- Valet parking is $30 per night; our staff will wear gloves and a mask while parking your car. For those who prefer to self-park, street parking is currently free from 6pm to 9am daily, and the front desk can recommend city parkades.
- Your room will be stocked with amenities, including toiletries, coffee, tea, cream, sugar, and a bottle of filtered water; should you require more during your stay please contact Guest Services.
- You may book a private one hour session in our gym; only one room is permitted to use the gym at a time, and the space is cleaned after each use.
During Your Stay
Please let us know if you prefer to have daily housekeeping service or not. We can deliver additional toiletries, coffee, bottled water, fresh linens or glassware to your room at any time.
For social distancing purposes, one guest, or guests from one room, per elevator please.
We have removed non-essential items in rooms, including pens, paper, and magazines to reduce touchpoints, but they are available at the front desk should you require them.
Mini-bar items have been removed from the rooms; the menu is still in the room and you may order items during your stay.
Check-out time is currently 11am to allow for additional cleaning. Check-in time is 4pm; you may check-in early if your room is available.
Our Commitment to Cleanliness
We take standards for hygiene and cleanliness very seriously, and are taking additional steps to ensure the safety of our guests and associates. We are working to ensure we meet the latest guidance on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID‐19, and include everything from hand washing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
- Associates are not permitted to come to work if they do not feel well or may have been exposed to the COVID-19 virus.
- Associates have been trained on hand hygiene and social distancing.
- Guest rooms are thoroughly cleaned and disinfected after each check out, using products and protocols effective against viruses with special attention to high-touch points.
- Increased frequency of cleaning in public spaces with a focus on the front desk counter, elevators, and elevator buttons, door handles, public bathrooms and room keys.
- Increased frequency of cleaning all staff areas, especially high touch points.
For the most updated information, please refer to the following or your local health authority.
Updated December 30, 2021